Shipping policy

Shipping Policy

Last updated: June 3, 2026

This Shipping Policy applies to all purchases made on zyentral.com and outlines our practices regarding order processing, shipping methods, and delivery timelines.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public bank holidays).

"Processing time" refers to the period from when your order is confirmed and payment is authorised to when the package leaves our fulfilment centre.

Shipping Times and Delivery Estimates

We currently ship to customers located across the United Kingdom and selected international destinations.

Shipping Origin: Orders are dispatched from our partner fulfilment centres and warehouses.
Estimated Shipping Time: Once your order has been dispatched, the expected transit times are:
- United Kingdom: 5–10 business days
- International Orders: 7–15 business days
Total Delivery Time: The estimated total time from order placement to delivery (processing + transit) is approximately:
- United Kingdom: 6–13 business days
- International Orders: 8–18 business days

Please note that delivery times are estimates and may vary depending on the destination and local courier efficiency.

Shipping Fees

We are pleased to offer Free Shipping on all eligible orders across the UK unless explicitly stated otherwise at checkout. There are no hidden handling fees or unexpected delivery charges added by us.

Customs, Duties, and Taxes

United Kingdom Customers

For orders delivered within the UK, applicable domestic taxes are included in the final price at checkout.

International Customers

Orders shipped to destinations outside the UK may be subject to import duties, Value Added Tax (VAT), Goods and Services Tax (GST), or other local customs fees levied by the destination country. All such charges are the sole responsibility of the customer. We are not responsible for any delays caused by local customs clearance procedures.

Shipping Destinations

We currently ship to the United Kingdom and international countries selectable during the checkout process. If your country is not listed at payment, please feel free to contact our support team to see if arrangements can be made.

Order Tracking

Once your package has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a tracking link. Please allow up to 48 hours for the tracking information to update after dispatch.

Delivery Delays

While we make every effort to ensure your order arrives on time, delivery schedules are estimates and can occasionally be affected by factors beyond our control, including:

Customs inspection and clearance hold-ups
Adverse weather conditions
Local courier service disruptions or strikes
Peak seasonal high volumes (e.g., Black Friday, Christmas)

We appreciate your patience and understanding should any unexpected delays occur.

Lost or Stolen Packages

zyentral.com is not responsible for lost or stolen packages whose delivery has been formally confirmed by the carrier to the shipping address provided during checkout. Please double-check that all shipping details are fully accurate before confirming your purchase.