Return & Refund Policy

Last updated: June 3, 2026

This Return & Refund Policy applies to all products purchased through zyentral.com. We are fully committed to ensuring complete satisfaction with every purchase you make.

1. Return Window

We accept return requests within 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or an exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it: unworn, unwashed, and in its original packaging.
The item must not show any signs of wear, damage, or alterations caused by the customer.
You must provide the receipt, invoice, or a valid proof of purchase.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personal care, hygienic, or intimate goods that have been opened or used

Items sent back to us without first requesting a formal return will not be accepted.

3. Return Procedure

To initiate a return, please follow these simple steps:

Step 1: Contact our customer service team at support@zyentral.com or call us on +44 07894893150, stating your order number and the reason for the return.
Step 2: If your return request is approved, we will provide you with the necessary instructions, including the correct return shipping address and dispatch details.
Step 3: Pack the item securely in its original packaging and send it off according to the instructions provided.

4. Return Shipping Costs and Restocking Fees

Faulty or Damaged Products: If the item you received is defective, damaged, or incorrect upon arrival, we will cover the full cost of the return shipping.
Customer Remorse: If you ordered the wrong item or simply no longer wish to keep the product, the return shipping costs will be the responsibility of the customer.
Restocking Fees: We operate a transparent service and do not charge any restocking or handling fees for approved returns.

5. Return Address

Please do not send your purchase back to the manufacturer. To ensure your return is processed correctly, you must contact our support team beforehand to obtain the correct warehouse routing.

Business Address:
zyentral.com
18 Malthouse Drive
Dudley, West Midlands
DY1 2BY
United Kingdom

6. Refunds

Once your returned item is received and inspected by our team, we will send you an email notification to confirm approval or rejection of your refund.

If approved, your refund will be processed automatically and credited back to your original method of payment within 10 business days. Please note that banks or credit card issuers may require additional processing time to officially post the refund to your account.

7. Exchanges

The quickest way to secure an alternative item is to return the product you have, and once the return is approved, make a separate new purchase for the desired item on our website.